Organizations who select SAP as their strategic enterprise platform are investing in the world’s most robust, functionally complete and flexible business process application. Whatever the operational requirements may be, the SAP solution is likely to satisfy them. There is, however, no guarantee that the developed solution is being used effectively or indeed that the original configuration matches current business requirements.

Research conducted by Axon Business Consulting has shown that performance across a range of key operational and financial metrics frequently declines following an implementation. While some issues are instantly visible and can be remedied, others remain hidden even if their effects are not.

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This article is part of Axon's IS Strategy Process.  To view other articles in this process please visit the IS Strategy page.